Mattresses: Due to health concerns, we do not have a “sleep guarantee” and do not accept returns, or exchanges, on mattresses and bedding. All mattresses will show body impressions over time; check your manufacturer’s warranty for specific coverage and exclusions.
Clearance Items: All clearance items are sold AS IS. There are no returns, exchanges, or warranties on clearance items. Please inspect all clearance items carefully before you take possession of the items.
Special Orders: Special orders can take 4 to 18 weeks, depending on several circumstances. Due to shipping and manufacturing issues that are out of our control, we can’t guarantee that every special order will fall within that time frame. Special orders require a 50% non-refundable deposit.
Back Orders: Your salesperson will give you an approximate time frame for your back ordered items. Due to shipping and manufacturing issues that are out of our control, we cannot guarantee that back ordered items will arrive in the time frame given by your salesperson.
Transfers: We will transfer merchandise between our locations at no added cost. Average lead times to or from our Anchorage location are: Wasilla, 2-4 days; Soldotna or Fairbanks, 7-10 days. Keep this in mind when scheduling for delivery/pickup. Your items take priority on our trucks and your sales associate will be happy to find out the soonest availability for the transfer of your order. This service is available for paid-in-full orders.
Ship Outs: Please allow up to 10 business days for your order to be processed before in stock merchandise is taken to your shipping company. You are responsible for choosing your own shipping company. Shipping costs are to be paid to the shipper by you. A $99.99 handling fee will be added to ship-out sales. We encourage the use of insurance & extra cartoning.
Layaways: Layaways require a 25% deposit, and must be paid in full before items will be released. There is a $20 cancellation fee for Layaways canceled within 30 days of origination that will be deducted from the deposit before a refund is issued. For Layaways canceled after 30 days, in-store credit of the deposit will be applied to your account.
Returns/Exchanges/Storage Fees: (Subject to Manager Approval)
a. No Returns/Exchanges on upholstery, pillows, or mattresses and protectors due to health concerns.
b. Items must be in new condition, in original packaging, and inspected by the manager.
c. Returns/Exchanges must be completed within 30 days of purchase (24 hours for art and accessories.)
d. A 25% restocking fee will be applied to returns and will be deducted from the return credit.
e. In-store credit will be applied to your account for all Returns/Exchanges.
f. Cancellations will incur a $20 fee, deducted from the original payment before a refund is issued.
g. On deliveries canceled within 24 hours prior to scheduled delivery time, any prepared and assembled items will incur a 25% restocking fee.
h. Any product not picked up within 30 days from the date of the merchandise being available will accrue storage charges of $25.00 per piece, per month until the order is picked up or canceled.
i. Fees will be collected by cash or credit before financed sales are reversed.
j. In-store credits are valid for one year from the date of issue. No cash refunds.
Warranty: Baileys will honor our manufacturers’ warranties. Most warranties cover parts and labor, not transportation. You must bring the item to our shop for inspection or repair. If you cannot safely transport the item yourself, you may opt to have Baileys transport the item for you at a charge. All warranty issues must be accompanied by an original receipt. Please contact a Baileys customer service agent for more details.
Pick-Up/Delivery: Once you or your representative (friend, family, delivery or freight co., etc...) has signed for and taken possession of the merchandise, you are responsible for all damage, excluding factory defects. Inspect all items before removing them from Bailey’s property. PLEASE, measure your furniture AND room before pick-up.
The original receipt will be required for ALL future communications regarding the sale.