Mattresses: Due to health concerns, we do not have a “sleep guarantee”. We do not accept returns on mattresses or pillows. All pillowtop mattresses will show some kind of body impressions over time. Body impressions under 2” are not covered under warranty. Baileys will honor the manufacturers warranty provided with your mattress.
Clearance Items: All clearance items are sold AS IS. There are no returns and no warranty on these items. Please inspect all clearance items before you take them home.
Special Orders: All special orders take approximately 8 to 16 weeks. Due to shipping and manufacturing issues that are out of our control, we can’t guarantee that every special order will fall within that 8 to 16 week time frame. Special orders require a 50% non-refundable deposit.
Back Orders: Your salesperson will give you an approximate time frame for your back ordered items. Due to shipping and manufacturing issues that are out of our control, we cannot guarantee that back ordered items will arrive in the time frame given by your salesperson. ETA:______________
Transfers: Transfers of merchandise to or from our other store locations can take up to 5 to 14 days. Please keep this in mind when preparing for delivery scheduling and pick ups. We will call you as soon as your items have arrived.
Ship Outs: Please allow up to 7 to 10 days for your order to be processed before in stock merchandise is taken to the shipping company. Customers are responsible for choosing their own shipping company. Shipping is to be paid directly to shipper by the customer. A $79 handling fee will be added to shipping sales. We encourage insurance & cartons.
Lay-A-Ways: Layaways require a 25% non-refundable deposit. All layaways must be paid in full & picked up within 30 days of purchase. An in-store credit of the deposit amount will be given to the customer should the layaway be cancelled within 30 days of purchase.
Returns & Fees: Returns are only allowed with managers approval. All approved returns must meet these requirements.
a. Item must be in new condition and inspected by the manager.
b. Item must be returned within 30 days of purchase.
c. Applied Guardian or Crypton product cannot be refunded
d. A 25% restocking fee will be deducted from the return credit.
e. No returns on mattresses, upholstery, pillows or mattress protectors (health concerns)
Storage Fees: Any product not picked up within 30 days of date of merchandise being available will accrue storage charges of $25.00 per piece, per month until order is picked up or canceled by customer. In-store credits are valid for one year from date of return. No cash refunds.
Warranty: Baileys will honor our manufacturers warranties. All warranties cover parts not transportation. You must bring the item to our shop for inspection or repair. If you cannot safely transport the item yourself, you may opt to have Baileys transport the item for you at a charge. All warranty issues must be accompanied by an original receipt. Please contact a Baileys customer service agent for more details.
Receipts: Please keep your original receipt, it will be required in any and ALL future communications regarding the sale.